I do not look forward to the next 15 month using them and am wondering how many customers we will loose while struggling with this system.
I would never recommend this company and have found many many negative reviews stating almost exactly the same issues we are facing. But every time they eventually 'fixed' an issue or request, something else boke, causing another long phone call. I averaged each issue took about 2 hours to fix. I have personally spent over 50 hours (literally) on hold or with a tech support person, mostly from Ukraine. And the reasons, after only 2 weeks of service we wanted out was that nothing worked correctly, from lines deregistering to line positions and the display changing, seemingly on there own to call parking slots that did nothing or even worse, just hung up on the customers. The company refused to budge demanding two thousand dollars to break our contract early. We were misled by the sales rep and missed our 30 trial window by 4 days because of it.
0 kommentar(er)
